Help

Help and frequent questions

Most things are solved here in a minute. If not, message us — the link is at the bottom.

The email with my PDF never arrived

Check your Promotions / Spam folder and search your inbox for “Don Marketer”. The download link is also on the thank-you page you land on after payment — it stays valid for 7 days. If it is nowhere to be found, message us and include the email you paid with.

My payment failed

Usually the bank declined it or a card detail was mistyped. Try again, or use another card. You will not be charged twice — an incomplete payment is released within a few days. If your bank took the money and no guide arrived, message us.

How does the calculator work out the result?

It starts from your revenue, margin and company stage, and splits the budget between brand building and performance. The full methodology and sources sit right under the result, in the “How we calculate this” section.

How long does a reply take?

We read every message personally and usually reply within 2–3 business days. For payment-related issues we try to get back to you sooner.

I need an invoice or a refund

Use the form or write to dm@donmarketer.com and include the email you paid with. Refund terms are in the refund policy.

Did not find your answer? Message us.